FAQ

Ordering
How much do your doors cost?
Due the variety of door styles and options, we custom quote each order. Please contact us and we'll be happy to work up some pricing.

How do I order doors?
The process starts with either a quick phone or email consultation, which allows us to gather the important details of your order. Then we can generate custom approval drawings. Once those are accepted and approved, manufacturing of the doors can begin.

How long does it take to manufacture doors?
It depends one the quantity of doors and options. Generally speaking, 4+ weeks from when the order is placed.

Do you accept credit cards?
Unfortunately, we do not accept credit cards at this time. Payment must be in the form of a check.

Shipping
How do you ship the doors?
We ship using LTL (less than truckload) freight. In other words, using large trucks such as semi-trailers or box trucks. This is due to the large and heavy sizes of the shipping crates.

How big are your shipping crates?
It varies, depending on the quantity and size of doors. An average size crate is approximately 4'x4'x4' and weighs around 300 lbs.

Can you ship doors to a house?
Yes, we can ship to any location. Homes, businesses, and even construction sites. We can also include delivery options such as a tail lift for locations without a receiving dock.

Returns & Exchanges
Can I return or exchange my doors?
Due to the fact that we custom-build each and every door, we can not accept returns or exchanges.

How do I deal with a defective product?
Please contact us immediately and we'll do our best to send a replacement ASAP.